SANGFOR Return Materials Authorization (RMA) Process

This RMA Process aims to assist SANGFOR customers to return a suspected hardware to the manufacturer, please find the RMA Process detailed as below:
· Step 1:Contact SANGFOR Service Center to get the troubleshooting assistance. SANGFOR Support Engineer will assist you to troubleshoot the issue and verify whether any hardware repair or replacement is needed. If the hardware is verified likely to be defective, Engineer will issue a Return Material Authorization (RMA) number and request customer to provide the following customer information of the unit that needs repair or replacement.

·Company/Organization Name
·Contact Person
·Contact Phone Number
·Contact Email Address


·Shipping Address
·Problem Description
·Model Number of the Unit Requested for Support
·Serial Number of the Unit Requested for Support
The RMA number ensures the proper tracking and handing of the returned unit. Any returned unit without an authorized RMA Number will be rejected.

· Step 2:Please labeling the following information on the outside of shipping package clearly.
·RMA Number
·Hardware Serial Number of Shipping Unit

SANGFOR will reject any product without an authorized RMA number at the time of delivery. At the meantime, SANGFOR will return the unit without proper RMA labeling to the shipper via collect freight.

It is essential to use the original container or the similar equivalent. All shipments need to be properly packaged. Customer will be responsible for any damage or loss in transit, if Customer fails to use adequate packaging or ships the Product on their own account.


· Step 3:Return the defective unit to SANGFOR
·When a replacement unit has been issued, the customer will receive a shipment notification which will include instructions regarding the defective hardware return process.
·The defective hardware is required to return to SANGFOR within 5 working days after the replacement unit has been delivered. If the defec tive unit has not been returned within 15 working days after the replacement unit has been delivered, customer will be invoiced at a full list price of the replacement unit.


RMA Contacts and Shipping Addresses

Hong Kong

Add: Unit 1109, 11/F, Tower A, Mandarin Plaza, 14 Science
Museum Road,Tsim Sha Tsui East, Kowloon, Hong Kong
Tel: (+852) 3427 9160
Fax: (+852) 3427 9910


Malaysia

Add: No. 47-10, Boulevard Mid Valley City, Lingkaran Syed Putra,
59200 Kuala Lumpur, Malaysia
Tel: 1700817071

Singapore

Add: 8 Burn Road # 04-09 , Trivex ,Singapore 369977
Tel: (+65) 6276 9133

Indonesia

Add: WTC 5, 6th Floors Jl. Jend. Sudirman Kav. 29-31
Karet - Setiabudi, Jakarta Selatan 12920 Indonesia
Tel: (+62) 21 2933 2643


Thailand

Add: 6th Floor,518/5 Maneeya Center Building, Ploenchit Road,
Lumpini, Patumwan, Bangkok, 10330 Thailand
Tel: (+66) 22517700

Other Regions

Add: No. 47-10, Boulevard Mid Valley City, Lingkaran Syed Putra,
59200 Kuala Lumpur, Malaysia
Tel:: +60 12711 7129 (7511)

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