A friend drops his smartphone and everyone gasps – no one moves, waiting to see the result. Water damage to a computer will bring sympathetic friends together as quickly as the death of a beloved pet. Boundless frustration over technical issues is palpable. Sweaty palms. Headaches. Anxiety building. All caused by even a brief forced disconnection from the IoT. Internet connections, smartphones, computers, and tablets – all a lifeline and all necessary for so many daily tasks. Even more so in business, when internet, firewall, or electricity downtime could potentially break your enterprise. Anyone having reached out for assistance with a technical issue, only to be connected to a call center half a world away, or speaking with a heavily accented administrator who insists he/she is just across town is frustrating, infuriating, and intolerable. That's why Local Business Tech Support is important.
What is Local Business Tech Support
Local business tech support refers to the provision of technical assistance and support services to businesses within a specific geographic area. It involves having a team of skilled professionals who are available to address and resolve technology-related issues that local businesses may encounter. Local business tech support can be provided by IT service providers, managed service providers, or in-house IT departments. These professionals are knowledgeable in various aspects of technology, including computer systems, networks, software applications, hardware, and cybersecurity.
The services offered by local business tech support may include:
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Troubleshooting: Local tech support professionals are available to diagnose and resolve technical issues that businesses may face. This can include fixing hardware or software malfunctions, resolving network connectivity problems, or troubleshooting software applications.
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System maintenance and updates: Tech support teams can perform regular maintenance tasks to ensure that computer systems and networks are running smoothly. This may involve installing software updates, optimizing system performance, and conducting routine checks for potential issues.
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Data backup and recovery: Local tech support can help businesses implement data backup solutions to protect against data loss. They can also assist in recovering data in the event of a system failure or data breach.
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Network security: Tech support professionals can help businesses implement and maintain robust security measures to protect against cyber threats. This may include setting up firewalls, antivirus software, and intrusion detection systems, as well as providing guidance on best practices for data security.
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Technology consulting: Local tech support can offer guidance and advice on technology-related decisions, such as selecting and implementing new software or hardware solutions. They can also assist in developing technology strategies and roadmaps to align with business goals.
Importance of Local Business Tech Support
The advantage of local business tech support is that it provides businesses with quick and accessible assistance. Having a local team means they can respond promptly to technical issues, minimizing downtime and disruptions to business operations. Additionally, local tech support professionals can develop a deeper understanding of a business’s specific needs and provide personalized solutions accordingly.
Business tech support is essential in today’s world to ensure smooth operations, enhance productivity, protect data and security, upgrade technologies, and provide technical expertise to employees. It helps businesses leverage technology effectively and efficiently, contributing to their overall success.
Local Business Tech Support: Services Localization
The importance of localization and diversification of services can’t be overstated in the information technology industry. An essential tool for business and contact with customers, partners and vendors, the internal network of an enterprise is the life-blood of a business. The average cost of network downtime is $5,600 per minute or $300,000 per hour. If it’s stressful being without a smartphone for a single afternoon, imagine the stress to a business in need of help and unable to reach the right person.
If your business is still without next-generation firewall, you are already at serious risk of cyber-crime like ransomware, malware, viruses, and worms. The average amount of time it takes ransomware to encrypt files is only 3 seconds. WannaCry infected 250,000 systems in 116 different countries. Implementation of a next-generation firewall, like that deployed by the Malaysian Road Transport Department or UnionPay, organizations that can afford no mistakes, is your best proactive defense against threats to your network. Found on the Gartner Magic Quadrant for Next Generation Firewalls, Sangfor NGAF is available through hundreds of partners, globally.
Business Tech Support in Local Languages
While some without experience might underestimate the importance of network security, no one underestimates the importance of services. Sangfor was recently commended by Gartner Inc. for its support services in English, Chinese, Thai, Malay and Indonesian. Sangfor also works with local partners across the globe, ensuring that local services in the local language are available to each customer at a moment’s notice. For less urgent problems, the Sangfor Community is available for information sharing, questions and learning opportunities.
About Sangfor
If you have questions, Sangfor has answers in your language. Founded in 2000 and a publicly traded company as of 2018 (SANGFOR STOCK CODE: 300454 (CH)), Sangfor Technologies is an APAC-based, global leading vendor of IT infrastructure solutions specializing in Network Security and Cloud Computing. Visit us at www.sangfor.com to learn more about your internet security options, benefits and functions, and make your IT simpler, more secure and more valuable.
