- Man-made causes: problems caused by the failure to follow product instructions or failure to perform preventive maintenance, problems caused by product abuse or misuse, etc.
- Physical causes: problems caused by compression or dropping of the device.
- The device is not within the validity period of the Instant Replacement service.
- Problems caused by using accessories, parts, or components not supplied by Sangfor.
- Force majeure: Sangfor shall not be responsible for any failure in performance due to causes beyond its reasonable control (such as fire, explosion, power blackout, earthquake, flood, severe storms, strike, embargo, labor disputes, acts of civil or military authority, war, terrorism including cyber terrorism), acts of God, acts or omissions of Internet traffic carriers, actions or omissions of regulatory or governmental bodies (including the passage of laws or regulations or other acts of government that impact the delivery of Services).
