Challenges of Using Traditional PCs in Call Centers

Shared Seating Arrangements

Multiple Employees Share the Same Seat/PC Without Data Isolation

Round-the-Clock Operations

High Electricity Consumption & Hardware Depreciation

High Call Connection Rate

Hardware and Software Failures Disrupt Call Connections

High Employee Turnover

Frequent Setup and Removal of PC Environments

Security Compliance and Client Requirements

Difficult to Meet Security Compliance and Client Requirements

Remote Work

Poor User Experience With Traditional Windows Remote Desktop