Job description
Position responsibility:
- Face-to-face engagement (on-site support) with Customer to provide Technical Support.
- In charge of or assist on POC (Proof of Concept), Demonstration, Presentation, technical exchanges, tracking and fixing technical issue, training partner and customer.
- Technical support by phone, email and another remote way.
- Provide training to internal and external end users/partners.
Professional skill:
- Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication) or equivalent.
- Minimum of 1 year experiences in IT industry as technical engineer is required, including solid knowledge of network best practices. Thorough understanding of TCP/IP, including common protocols, applications, routing, and the OSI Model.
- Knowledge of firewall, UTM, Network Security technologies or Wireless Technologies and know well about main stream network equipment (likes used etc. Cisco, Juniper, Fortinet, Bluecoat, Riverbed, Aruba, Ruckus).
- Have strong analytical and problem-solving skills and a solid understanding of how to troubleshoot technical issues that involve network products.
- Certifications such as CCNA or CCNP along with proven experience will be helpful and desired.
- Excellent oral and written communication skills.
