Support Plans

Sangfor plans are available in four levels: Standard, Advanced, Premium, and Premium Plus. Each level offers capabilities in the areas of technical support, software support, and hardware maintenance.

  • icon plans

    Return To Factory (5 Business days ship after receipt)

  • icon plans

    Same Day Shipment (SDS Not guaranteed Arrival)

  • icon plans

    Next Business Day Arrival (NBD Guaranteed Arrival)

  • icon plans

    4 Hour Arrival (9x5x4hrs or 24x7x4hrs Guaranteed Arrival)

Support Plans-1

Support Plans-Support

  • icon all

    All Guaranteed delivery options only available for the customer located in the SANGFOR Branch city and must be approved by SANGFOR Technologies prior to purchasing.

  • icon nbd

    NBD service must be validated before 1 p.m., otherwise, the hardware will arrive the following business day

  • icon 9

    9*5*4 Service Request must be validated before 1 p.m. otherwise, hardware will arrive the next consecutive business day.

phone

Our Hotline

Local National Number:

Global: +60 127117511 (7129)

Thailand: +66 2508 8627

Indonesia: +62 81310996626

Singapore: +65 3158 1669

Hong Kong: +852 5803 7758

Italy: +39 02 9475 2641

UAE: +971 800 0320784

Toll-Free Number:

Macau: +853 68258565

JOIN THE COMMUNITY

Support Plans

Sangfor plans are available in four levels: Standard, Advanced, Premium, and Premium Plus. Each level offers capabilities in the areas of technical support, software support, and hardware maintenance.   Return To Factory (5 Business days ship after receipt) Same Day Shipment (SDS Not guaranteed Arrival) Next Business Day Arrival (NBD Guaranteed Arrival) 4 Hour Arrival (9x5x4hrs or 24x7x4hrs Guaranteed Arrival)  

Service Level Technical Support Software Support Hardware Maintenance Onsite Support
SCS Standard 24 x 7 Available Remote Support
(Phone, Email, and Web)		 Maintenance and Major
OS Updates		 RTF: Return To Factory (5 Business
days ship after receipt)		 Optional
SCS Advanced 24 x 7 Available Remote Support
(Phone, Email, and Web)		 Maintenance and Major
OS Updates		 SDS: Same day shipment (Arrival Not
Guaranteed)		 Optional
SCS Premium 24 x 7 Available Remote Support
(Phone, Email, and Web)		 Maintenance and Major
OS Update		 NBD: Guaranteed Next business
day arrival		 Optional
 SCS Premium Plus 24 x 7 Available Remote Support
(Phone, Email, and Web)		 Maintenance and Major
OS Updates		 24×7×4: Guaranteed 4 hour arrival,
7 days a week		 Optional
  • All Guaranteed delivery options only available for the customer located in the SANGFOR Branch city and must be approved by SANGFOR Technologies prior to purchasing.
  • NBD service must be validated before 1 p.m., otherwise, the hardware will arrive the following business day
  • 9*5*4 Service Request must be validated before 1 p.m. otherwise, hardware will arrive the next consecutive business day.

 

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