Sangfor Backup Equipment Service

To ensure that devices receive essential hardware maintenance in the event of failure, Sangfor requires customers to purchase the Basic Hardware Warranty Service for all its products. However, if your business demands high continuity with uninterrupted network operation and maintenance, the Sangfor Backup Equipment Service is the perfect safeguard for you.

Service	HRTF (Basic Hardware Warranty)	Standard Backup Equipment			Dedicated Backup Equipment (On-site Cold Spares)
Service	HRTF (Basic Hardware Warranty)	HSDS	HNBD	H244G	Dedicated Backup Equipment (On-site Cold Spares)
Response Time	9-5 service	9-5 service	9-5 service	24/7 service	24/7 service
Delivery Period	Return To Factory (5 Business days ship after receipt)	Same day shipment (Not Guaranteed Arrival)	Next business day arrival	4-hour arrival, 7 days a week	Direct cold standby on the customer side
Delivery Location	N/A	Country/Region with a local Sangfor office			Direct cold standby on the customer side
Service Duration	N/A	Generally no more than 30 working days			Temporary licenses are provided on a per-use basis, with no limit on the duration of use