Job description
Position responsibility:
- Provide expert technical assistance to customers, partners, and internal teams via phone, email, and other communication channels.
- Conduct detailed analysis and troubleshooting of technical issues related to Sangfor products, ensuring effective resolution.
- Maintain clear and effective communication with customers, partners, and internal colleagues to foster strong relationships.
- Oversee the lifecycle of product issues from identification to resolution, including tracking, documentation, and timely follow-up.
- Enhance technical skills through hands-on simulation and practice within a virtualized lab environment, staying ahead of technology trends.
