Sangfor Technologies continues to strengthen its position as a Hyperconverged Infrastructure (HCI) market leader, receiving recognition as a “Strong Performer” in the 2024 Gartner Voice of the Customer for Full-Stack Hyperconverged Infrastructure Software¹. This distinction is based on real-world feedback from Sangfor HCI users, which we believe reflects the solution’s ability to meet diverse business needs and provide reliable, high-performance results.
Notably, we received a 100% Willingness to Recommend, standing out for product capabilities and overall customer experience across sales, deployment, and support based on 30 overall responses. This is the fifth consecutive year Sangfor has been recognized in the report, demonstrating our consistent presence in the highly competitive HCI market.
The 2024 report included vendors over an 18-month period ending July 31, 2024, and Sangfor was among seven global vendors that met the inclusion criteria. This follows from our recognition as a “Representative Vendor” in the Gartner Market Guide for Full-Stack HCI Software², which we believe reaffirms our role as a key player in the full-stack HCI space.
Download your complimentary copy of the Gartner Market Guide for Full-Stack HCI Software to learn about the latest developments and recommendations in the HCI market, including implementing full-stack HCI as a revirtualization solution.
Download Market Guide for Full-Stack HCI
Peer-Driven Insights for Better Decision-Making
Choosing the right technology can be challenging, especially in the rapidly evolving IT landscape. The Gartner Voice of the Customer report provides businesses with authentic insights drawn from peer reviews, helping them make better-informed decisions based on real user experiences. Unlike traditional research focusing on expert analysis, this report distills the opinions of those with firsthand experience with the products.
In a competitive market like Full-Stack HCI, factors such as ease of deployment, ongoing support, and vendor communication often play decisive roles. In our opinion, the Voice of the Customer report helps reduce uncertainty for businesses by offering an unbiased perspective on these crucial elements. All reviews are vetted and periodically re-examined by Gartner to ensure their relevance and accuracy.
Sangfor’s Performance in Key Categories
Sangfor HCI received high marks based on 30 overall responses across several key categories in this year's report, with consistently positive user feedback. Here is a closer look at the performance metrics:
Product Capabilities – 4.9/5.0
We achieved a near-perfect score of 4.9, the highest among all included vendors and above the average of 4.69. Customers praised the solution’s ability to simplify IT infrastructure and highlighted its reliability and flexibility to meet various business requirements.
Sales Experience – 4.9/5.0
Our 4.9 rating for sales experience was also the highest among all vendors, surpassing the overall average of 4.71. Customers appreciated the professionalism and responsiveness of our sales teams, highlighting our ability to understand and meet their needs, which contributed to a smooth buying experience.
Deployment Experience – 4.9/5.0
With a score of 4.9, we surpassed the industry average of 4.79 for deployment. Customers reported minimal disruption during the implementation process, noting that the solution integrated quickly and seamlessly into their existing environments.
Support Experience – 5.0/5.0
Our support services received a perfect score of 5.0, well above the average of 4.77. Customers emphasized the quick and effective assistance provided by our support teams, who consistently resolved issues promptly and efficiently.
Customer Reviews Reflecting Real-World Success
Beyond the ratings, customer reviews on Gartner Peer Insights offer detailed insights into how Sangfor HCI delivers real-world value. Here are a few examples from recent reviews:
“HCI Sangfor: Feature vs Price is the best!”
We have been using this product for five years. It simplifies the hardware configuration (compute, storage & network). The product reliability and flexibility are good. So far, the Sangfor's support is very responsive as well. Moreover, the feature vs price is valuable compared than other providers.
Reviewer Function: General Management | Company Size: 50M – 250M USD | Industry: IT Services
“Sangfor HCI: The High Performance Solution for Efficient ERP Systems”
In carrying the ERP system, Sangfor HCI has outstanding performance in database performance, with throughput reaching more than 1.2 times that of other vendors, which saves purchasing costs and brings practical benefits. As part of troubleshooting, San[g]for HCI monitoring module is able to quickly locate faults and safeguard the business from being affected.
Reviewer Function: IT Security and Risk Management | Company Size: 1B – 3B USD | Industry: Banking
“Sangfor's Hyper-converged Solution: Key Support in Streamlining Business Operations”
Sangfor HCI solution has provided strong support for our business operations. The service team is professional, has a deep understanding of our needs, and can quickly respond to our request.
Reviewer Function: IT | Company Size: 3B – 10B USD | Industry: Construction
“Achieving Project Goals Efficiently with Sangfor's Innovations”
Rollout of new features thru version updates is highly commendable. Sangfor adds a ton of new features and innovations with every version release. This helped us achieve project goals more cost efficiently. With the release of the new Firmware that expands VDI support to existing HCI allowing us to provide a maximum of 300 Thin client VMs in the same cluster, our company was able to save at least PhP 7M in capital expenditure.
Reviewer Function: IT | Company Size: 50M – 250M USD | Industry: Manufacturing
For more reviews, visit the Sangfor HCI listing on Gartner Peer Insights here.
Transform Your Business with Sangfor HCI
To us, Sangfor’s strong performance in the 2024 Gartner Voice of the Customer for Full-Stack HCI report underscores its commitment to delivering reliable, feature-rich solutions backed by excellent customer support. High ratings across product capabilities, sales, deployment, and support reflect the company’s ability to meet the diverse needs of modern businesses.
Interested in learning how Sangfor HCI can drive your business forward? Explore its full range of features, use cases, and customer success stories on the Sangfor HCI webpage.
Sources:
- Gartner Inc., Voice of the Customer for Full-Stack Hyperconverged Infrastructure Software, By Peer Contributors, Published September 27, 2024
- Gartner Inc., Market Guide for Full-Stack Hyperconverged Infrastructure Software, By Jeffrey Hewitt et al., Published April 8, 2024
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