Customer Background
The Ministry of Foreign Affairs (Malay: Kementerian Luar Negeri), abbreviated KLN, is a ministry of the Government of Malaysia responsible for foreign affairs, Malaysian diaspora, foreigners in Malaysia, diplomacy, foreign relations, counter terrorism, bilateral affairs, multilateral affairs, ASEAN, international protocol, consular services, maritime affairs, chemical weapons. The current ministry is based in Putrajaya. The Ministry of Foreign Affairs Malaysia is also widely known as Wisma Putra, which is also the name of its building in Putrajaya.
Business Pain-Points
1. KLN’s existing, traditional proxy server was no longer able to cope with their growing requirements and was only able to monitor and control HTTP and HTTPS traffic. KLN began to research the option of replacing it with a SWG (Secure Web Gateway) product, a solution with all the functionality of their existing products, but with value-added features.
2. Many users were bypassing the premise firewall to reach illegal websites using proxy tools like Psiphon 3 for torrent downloads, all against KLN rules and regulations, and badly affecting bandwidth performance.
3. KLN’s traditional network management tool was unable to provide stable and sufficient guaranteed bandwidth resources for their staff, especially when using video conferencing.
4. The IAM reporting and monitoring system provided fully customizable reports with user-friendly and visualized log reports, monitoring user and user group behavior, and helping the IT administrators analyze the root cause of any network congestion or issues in real-time. Sangfor IAM’s Reporting Center generates reports regularly for IT administrators, eliminating the need for them to compile reports from complex logs.
Benefits of Sangfor IAM & Central Manager Solution
1. Sangfor IAM provided access control, auditing, dynamic bandwidth management, authentication, anti-proxy tools and business intelligence, resulting in comprehensive analysis for KLN administrators, based on the log records.
2. IAM is continuously updated on new proxy IP addresses, and is thus able to identify and block them, sending an alert to any users attempting to use a proxy, and denying them access if any proxy tools are detected. IAM also easily blocks torrents and multi-threat downloading tools.
3. Sangfor IAM limits access to non-critical web sites, application or services and gives the top priority to critical applications, ensuring that bandwidth resources are allocated to the right applications. The IAM dynamic bandwidth management module allows normal users to exceed the predefined bandwidth limit when critical applications are not in use, preventing any idle states or waste of bandwidth resources.
4. The IAM reporting and monitoring system provided fully customizable reports with user-friendly and visualized log reports, monitoring user and user group behavior, and helping the IT administrators analyze the root cause of any network congestion or issues in real-time. Sangfor IAM’s Reporting Center generates reports regularly for IT administrators, eliminating the need for them to compile reports from complex logs.
