About iPlanet Solution Sdn Bhd
IPlanet Solution Sdn Bhd is a value-added systems integrator (SI) specializing in network infrastructure and security. With a strong presence in key markets such as manufacturing, hospitality, and education, iPlanet is dedicated to enhancing and complementing its customers’ business infrastructure through world-class IT services. As the demand for robust security solutions grows, particularly among manufacturing clients, iPlanet has strategically partnered with Sangfor to address these needs. Sangfor’s comprehensive security solutions, including Managed Detection and Response (MDR), have proven invaluable in protecting customers’ security.
iPlanet’s Journey with Sangfor
A Partnership Born from Joint Crisis Response
In 2023, iPlanet faced a critical situation when one of its customers was targeted by a ransomware attack. They actively engaged Sangfor to provide Incident Response (IR) services, assisting their on-site engineer in handling the complex attack. Impressed by Sangfor’s swift and effective response, iPlanet subsequently partnered with Sangfor and offered the Cyber Guardian MDR solution to the affected customer for enhanced ongoing protection. Throughout the MDR service delivery process, iPlanet witnessed firsthand the numerous advantages of Sangfor’s MDR service, including 24/7 continuous monitoring, significant alert reduction, precise event escalation, rapid response capabilities, and convenient customer interaction through instant messaging tools such as WhatsApp.
Expanding Business Through Enhanced Service Capabilities
The cutting-edge MDR service leverages Sangfor’s XDR platform integrated with Endpoint Secure and Network Secure and backed by an expert SOC team. It has made it considerably easier for iPlanet to secure project approvals from customers and outshine competitors who only offer security products instead of comprehensive solutions. For example, iPlanet engaged with a major manufacturing enterprise with Sangfor’s support—from the initial meeting to understand requirements and conducting a POC to designing the solution. Through this collaboration, iPlanet successfully secured the customer, providing Endpoint Secure to protect 2000 endpoints, replacing another vendor’s firewall solution, and offering 24/7 detection and response with Cyber Guardian MDR.
Following comprehensive training from Sangfor and hands-on experience across several successful projects, iPlanet’s engineering team now independently manages all on-site services, including onboarding, deployment, and configuration. Meanwhile, Sangfor’s SOC handles all expert-level tasks remotely, providing ongoing monitoring, threat investigation, and response.
iPlanet wins the Best Partner for Cybersecurity Award at the Sangfor 2024 Partner Summit (APAC)
A Partnership-Centric Growth Model
Sangfor’s partnership program has allowed iPlanet to minimize its investment in transitioning to a security service provider. Unlike other vendors, Sangfor does not require MDR partners to purchase or subscribe to its service platform. Additionally, Sangfor MDR is backed by a large pool of security experts, allowing partners to avoid building a skilled in-house team from the outset. As a result, iPlanet now offers value-driven security services, strengthening customer relationships and retention. The positive customer feedback, coupled with increased subscriptions and new customer acquisitions, underscores the success of this win-win partnership.
In conclusion, the strategic partnership between iPlanet and Sangfor has proven to be a highly effective and mutually beneficial collaboration. By leveraging Sangfor’s advanced security solutions and expertise, iPlanet has provided exceptional customer service, safe guarding their business, and fostering long-term relationships. This successful cooperation model not only enhances iPlanet’s offerings but also positions it as a trusted and reliable partner in the ever-evolving landscape of network security.
